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Implementation & Support

repedo™ Workgroup Edition

Synopsis

  • On-site implementation assistance
  • Web based support
  • Multi-tier support levels
  • Inclusive product updates

Implementation Services
 
The repedo™ Workgroup Edition comes with a level of consultancy included in the licence package, to assist in initial installation and general guidance.

Our professional services practice provides consultancy around the repedo™ Workgroup Edition to ensure that the product implementation meets the business requirements.

Whether the implementation is ‘vanilla’ or it involves complex business challenges, the team can assist in delivering a solution to business that is effective and provides maximum return on the investment.

Each customer has their own implementation requirements. Customers can therefore choose from a wide range of consultancy options including turn-key implementation, domain knowledge expertise, project management, technical assistance and post implementation process improvement.

Training Services
 
The repedo™ Workgroup Edition comes with a level of training included in the licence package, to assist in initial knowledge transfer.

The professional services practice delivers high quality technical training programs that effectively transfer operational knowledge of our products to customers.

We understand that training is an integral part of adopting new products into a customer's organization. To help users fully embrace the product, we have courses available for all levels, from implementers to power users.

Web Based Support

The Support Portal contains forums, release notes, documentation, white papers, FAQ's, tips, insight into forthcoming releases and software updates.

The access to the Support Portal is available to all repedo™ Workgroup Edition customers. The powerful online support system provides all the repedo™ related information to users.The portal can be accessed using the unique Customer Support Identifier (CSI) and password.

Multi-Tier Support Services

Though the Support Portal strengthens our commitment to provide repedo™ Workgroup Edition with 24x7 access to support information, our online Help Desk is available to assist customers with technical issues and assistance. The response time for customers with standard free support cover is 8 hours on a weekday. Different response times apply to customers who have purchased an enhanced Tailored Support Service.

repedo™ Workgroup Edition customers must purchase annual Software Update and Support Services to receive the support cover and free product updates.

 
Home » Product Suite » repedo™ Workgroup
» repedo™ Workgroup Edition
» Standard Features
» Standard Paragraphs
» Data Integration
» Document Management
» Deployment
» Third Party Adapters
» Minimum System Requirement
 
 
News and Events
November 2,2009
» repedo 4.0 for repedo? Enterprise, Workgroup and ONE Editions announced
November 30,2007
» Release 3.3 for repedo? Enterprise, Workgroup and ONE Editions announced
August 10,2007
» Release 3.2 for repedo? Enterprise and Workgroup Editions announced
 

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