Assistance is just a click away with help and advice from our Support Services
We take customer satisfaction very seriously. We are committed to providing our clients with responsive and unparalleled Support Services. Covering a wide range of cover, from telephone/email support to high-end SLA based enterprise support, our Support Services is there when needed to respond to your technical needs.
Support Portal
The Support Portal contains forums, release notes, documentation, white papers, FAQ's, tips, insight into forthcoming releases and software updates.
The access to the Support Portal is available to all customers (except trial licenses). The powerful online support system provides all the repedo related information you would need to ensure that you are always operational. The portal can be accessed using your unique Customer Support Identifier (CSI) and password. Please refer to your welcome pack for the access details.
To access the Support Portal, please click here.
Help Desk Support
Though the Support Portal strengthens our commitment to provide you with 24x7 access to support information, our online Help Desk is available to assist you with technical issues and assistance. The response time for customers with standard free support cover is 4 hours on a weekday. Different response times apply to customers who have purchased an enhanced Tailored Support Service.
To submit a Technical Query online, please click here.
Tailored Support Services
Customers with repedo™ Enterprise and Workgroup versions can purchase a customized support solution. We endeavor to deliver SLA based support cover to assist you at all stages of the product implementation lifecycle, provide expedited resolution of all technical issues, and a single point of contact for all support and maintenance issues via telephone and online channels.
To discuss your custom support requirements, please click here to submit your brief. One of our support agents will be in touch with you to discuss your requirements, followed by a written quotation.
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