repedo™ empowers Utilities to enhance document format, design and composition processes and improve bill generation and distribution by building consolidated statements drawn from any number of relevant data sources. The results include:

• Empowered customer support staff that have instant access to key customer documents - see their productivity sky-rocket
  
• Higher levels of customer satisfaction through the delivery of personally customized statements and bills
  
• Cost savings using the customer-preferred or most economical delivery channel for bill distribution

Deregulation & Globalization

Deregulation and the entry of global energy providers are forcing Utilities to become more competitive and efficient. In a market where imaginative pricing models are not an option, being able to offer customers a better customer experience is the primary way of retaining customers and luring new ones. Furthermore, any initiatives that lead to improving efficiency will certainly affect the bottom-line profitability of Utilities.


Communicate Better and Become more Efficient

repedo™ offers a 'double-whammy'. It allows Utilities to automatically generate and deliver personalized customer communications such as bills and statements which can include customer-specific branded marketing messages to boost cross-sell and up-sell opportunities. repedo™ pulls information from any number of internal business applications and systems to create powerful enterprise documents without interfering with your existing business applications. Repedo affords immense back-end cost savings and increased profitability - all this whilst customer services are improved.

Please click here to find out more about the repedo™ product suite.